Shipping Coverage

We currently ship to all 50 U.S. states, including:

  • Continental United States (Lower 48)
  • Alaska & Hawaii (Limited availability – additional charges may apply)

> ❗We do not ship to PO Boxes or APO/FPO addresses due to the perishable nature of our products.

Delivery Guarantee

We guarantee delivery to the addresses you provide, as long as it complies with our shipping policies and is an accurate address. Before you order, please verify the addresses and the availability of your recipient. If we encounter an error such as an incorrect address, failed delivery attempt or weather delays, we will be unable to guarantee a specific delivery date. If you have questions, please call us at (800) 387-3100.

Delivery to Hospitals, Hotels and College Campuses

Due to delivery complications, we do not recommend sending gifts to hospitals, hotels or college campuses. If you decide to send a gift to one of these locations, please call them and find out the following information:

  • What is their policy on accepting packages? Some locations do not accept packages or have special guidelines.
  • How are the packages received? Many locations have a central receiving department where packages are delivered. Due to privacy and security policies, they may not allow delivery to specific rooms.
  • We cannot guarantee that packages will be delivered to recipients at hospitals, hotels and college campuses. We are not responsible for gifts that are lost on-site or for gifts that arrive after a patient/guest has checked out.

Processing Time

  • Orders are typically processed within 1–2 business days.
  • Orders placed after 7 PM (EST) will be processed the next business day.
  • We ship Monday through Sundays

    Delivery Time frames

  • Standard Shipping: 2–4 business days (via UPS, FedEx, or USPS Priority)
  • Express Shipping: 1–2 business days for time-sensitive or high-perishability items
  • Local Delivery (select areas): Same-day or next-day delivery available in certain cities/states

Incorrect Addresses/Reroutes

If your gift requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $15 re-routing fee.

Signatures

While we do not require delivery signatures, our shipping carriers may require signatures for certain types of deliveries, including those to apartments or offices.

Failed Delivery Attempts

If a signature is required by an office, apartment building or other address, UPS will attempt to deliver up to three times. After the third attempt, the gift will be returned to The Fruit Company. Failed delivery attempts do not qualify for replacements or refunds. If your gift does not arrive as expected, please call customer service at

Phone: +14078011410
Email address: info@exoticdrinksandsnacks.com
Address: 20911 Arcana Rd Woodland Hills, CA 91364, USA

Order Tracking

Once your order ships, you’ll receive a tracking number via email and/or SMS. You can also track your shipment through your account on our website

 

Delivery Outside the United States

World wild delivery is available upon request

P.O. Boxes

We are unable to ship to P.O. Boxes.

APO/FPO

We are unable to ship to APO/FPO addresses.

 

Returns

  • We accept returns for items that are damaged, defective, or incorrect.
  • To be eligible for a return, you must contact us within 1 day of receiving your order.

Phone: +14078011410
Email address: info@exoticdrinksandsnacks.com
Address: 20911 Arcana Rd Woodland Hills, CA 91364, USA

 

Substitutions

We make every effort to ensure that the Drinks and Snacks we feature on our site are available. Our customer service department will contact you if a major substitution is necessary.

 

Billing Payment Terms and Conditions

We accept VISA, MasterCard, Discover, Bank Transfer, Zelle, Cash App, BTC ( All types of cypto currency) and American Express credit cards as forms of payment. We bill for the entire order at the time of purchase.